Thanks for using our Family Support Portal.
Here you’ll find information relating to invoices and payments.
I want to update my direct debit details
You can update your direct debit details through the Xap Smile app.
To do this, please follow these instructions:
1. Open the Xap Smile app
2. Click on the menu icon on the bottom right of the screen (with three lines)
3. Click on Family
4. Click on Payment Account
5. Select the relevant account and click on ‘edit’ next to payment details
If you have any other questions about direct debit, please complete the form here.
I have a question about my invoice or account
Please complete the form here.
We will endeavour to respond to account enquiries within one business day.