Account Enquiries

Thanks for using our Family Support Portal.

Here you’ll find information relating to invoices and payments.

I want to update my direct debit details

You can update your direct debit details through the Xap Smile app.

To do this, please follow these instructions:

1. Open the Xap Smile app
2. Click on the menu icon on the bottom right of the screen (with three lines)
3. Click on Family
4. Click on Payment Account
5. Select the relevant account and click on ‘edit’ next to payment details

If you have any other questions about direct debit, please complete the form here.

Download the Xap Smile App:
Apple App Store
Google Play

I have a question about my invoice or account

Please complete the form here.

We will endeavour to respond to account enquiries within one business day.