Family Net Promoter (NPS) Survey

Thank you to all of our families who took the time to participate in our recent Net Promoter Score (NPS) survey. Your feedback is crucial in guiding our continuous improvement at Explorers.

From your responses, we’re busy developing and implementing action plans tailored to each Centre, including:

Staff Consistency: With the easing of the labour crisis, we’re enhancing our rostering and workforce planning to ensure stable and consistent staffing across classrooms.

Pedagogical Excellence: We’ve engaged Kerrie O’Neill, an expert in the Reggio Emilia approach, to elevate our educational framework, including:

  • Monthly training for Educational Leaders
  • Launching and teaching the Explorers Diploma in Early Childhood Education & Care
  • Hosting a Study Tour to Reggio Emilia, Italy for hands-on learning
  • Launching the Framework of Joy (our Enrichment Program reimagined).

Artist-in-Residence: We’ve engaged Danielle O’Leary, an expert in visual arts, to pioneer an art program to enrich our pedagogy, currently being piloted and set for launch soon.

Learning and Development: We’re focused on professional growth and are developing a new Career Pathways program to upskill and retain our Educators.

Menu Innovation: We’re reimagining our menu with direct input from children and Educators.

Communication: We recognise the importance of communication, and we’re undertaking a thorough review of all our communication channels.

Let’s Keep the Conversation Going!

Our next NPS survey will be sent out in the next 3-4 months. In the meantime, you’re welcome to provide us with feedback at any time via our feedback form here.

Thank you once again for your feedback, and helping shape our commitment to excellence, and the continuous enhancement of our Centres.

Warm regards

Lynda Salvo