29th August, 2024

About Explorers: 
Explorers Early Learning is a family-owned and operated business with 20 Childcare centres across Melbourne. Our beautiful, purpose-built centres and enriching learning environments reflect our commitment to delivering exceptional care and education.  
 
We strongly believe in nurturing the growth and potential of our team members, and we're dedicated to providing a clear career path for those who share our passion for early childhood education. We have a great culture here in our Support office where everyone shares a passion for Early Learning and cares about our vision and goals. At Explorers, we all feel a sense of belonging.  

IT Lead: 
We are looking for a superstar to join our growing IT team. This role will ensure that our systems run smoothly and securely, minimising downtime and optimising performance. This role is largely project orientated with a high amount of business problem solving activities.

This position presents an exciting chance to deliver technology solutions by: 

• Implementing 
• Configuring 
• Maintaining 
• Optimising 
• Securing 
• Troubleshooting hardware & software.  

What can you bring to the role: 

• Proactively identify root causes, implement solutions, and deliver timely support to ensure seamless operations and user satisfaction. 
• Act as an escalation point for complex Level 3 IT issues and find a satisfactory resolution.  
• Drive resolution to all escalated issues in a timely and priortised manner. 
• Interpersonal skills  
• Support automation efforts within the organization. 
• Collaborate with other IT team members on projects and initiatives to drive the best outcome for the business. 

Skills & Knowledge: 

• Technical experience with Entra ID. 
• Administration knowledge of SharePoint, MS Teams and other Microsoft Office 365 products. 
• Experience with network administration including FortiGate, Ubiquiti, Cisco network devices, DNS, DHCP and VPN. (incl. WIFI) 
• Practical application of using REST API’s for data exchange processes. 
• Cloud Database Management – Snowflake, MongoDB, Azure

  We would like to see experience in these areas: 

• Previous project management experience 
• Cyber security 
• Experience with management if cloud VOIP telephony platforms 
• Web server management (including proficient use of Web programming languages) 
• Scripting (PowerShell, Python, PHP, JS) 
• Reporting Tools – PowerBI or Tableau
• Managing Windows Desktop & Server operating systems (10 & 11 / 2016 - 2022) 

 About You: 

• IT related Bachelor’s degree or similar in Security/Network Certifications. 
• 5+ years of IT experience with 3-5 years’ experience as a Helpdesk Level 3 or equivalent role within Infrastructure Team. 
• Excellent communication and organisational skills 
• Strong problem-solving skills and attention to detail 
• Confident when presenting, active listening 
• The ability to work under pressure and multitask  
• High level of motivation to lead an innovation culture within business. 

Our Benefits: 

• Professional development and career progression 
• Access to Employee Assistance Program (EAP) 
• Exciting Culture Club events 
• Supportive, vibrant environment 

Explorers is committed to being a flexible, safe, equal, and inclusive workplace where we embrace and support diversity. We encourage applications from people who are from diverse backgrounds, including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation, and cultural background.  
 
We look forward to hearing from you!