FAQs

Absences

Yes, if your child is unwell please contact the centre at your earliest convenience.

Yes, you are still charged your normal daily rate if your child is absent.

  • Explorers offer families a 50% reduction of their fees for holidays.
  • Every family can claim up to 4 weeks of holiday discount per calendar year.
  • 4 weeks notice is required and holidays need to be taken for a minimum of 1 week.

Bookings

Four weeks notice is required to reduce your child’s booking. Written notice to your centre is required via email to reduce or modify your booking.

If you require an occasional extra day of care, you can request a ‘casual day’ through the Xap app. Casual days are subject to availability. 24 hours noticed is required to cancel a casual day.

Yes, a 4 week notice period is required to end your enrolment or reduce your days of attendance. Please provide this notice in writing to your centre.

Child Care Subsidy

ACCS is additional fee assistance on top of your Child Care Subsidy (CCS). If you meet the below criteria, you may be eligible for ACCS: – an eligible grandparent getting an income support payment – transitioning from certain income support payments to work – experiencing temporary financial hardship – caring for a child who is vulnerable or at risk of harm, abuse or neglect For more information please visit Services Australia

Services Australia have a step by step instruction of how to claim CCS through this link. You can commence your enrolment at Explorers prior to your CCS being approved. We recommence applying as soon as possible when you are considering child care. 

You can contact the Centrelink families line on 136 150, Monday to Friday, from 8am to 8pm.

Yes, even though you may have been approved for one or more children, you will need to lodge an additional claim when another child starts care

You will need to log into your MyGov or Centrelink app. You will have a task to complete which will be to confirm your enrolment with Explorers.
If there are any issues please contact Family Support Services, rather than selecting the dispute button.
Once you confirm the enrolment you will also need to notify Support Services by emailing the centre email

Enrolment Process

You will first need to join our waitlist. As soon as a place is available we will send you a Letter of Offer with all the details on the enrolment process. For further information refer to our Handbook

Booking a tour can be done online via our tour request page

Once you have accepted your Letter of Offer and paid your bond we will contact you to arrange your three orientation sessions 

Fees & Charges

Yes, late fees do apply for collecting your child after the centres closing time or your session end time.

If you are booked to attend on a day that falls on a Public Holiday, Explorers offer families a day in lieu ‘Make Up Day’. This allows families to book an additional day, with no charge. Make up days are valid for 12 months from the date of the Public Holiday.

General Information

“The phone number for your centre can be found here. You can select the below options: – Option 1 to speak to our Family Support Team – Option 2 to reach your child’s classroom directly – Option 3 to speak to your Centre Director “

Explorers is open 52 weeks a year, closing only on weekends and Public Holidays.

The opening times vary for each centre. Click here to locate your centre’s opening hours.

The centre supplies the following:

  • Nappies + Wipes
  • Sunscreen
  • Children’s bedding
  • All meals including breakfast (from centre opening to 8am), morning tea, lunch, afternoon tea & a late snack
  • Bottles and S26 formula

Kindergarten Program

For any information about our Kindergarten Program, click here 

New Enrolments & Orientations

At the Meet & Greet Orientation Session you will meet the Centre Director and your child’s Educators. The Session gives you an opportunity to ask questions and you can also tell the Directors and Educators about your child’s routines and dietary needs.

There are three orientation sessions to help you and your child settle in at Explorers.

1 x Meet & Greet Orientation

The Meet and Greet orientation is designed for us to get to know you and your child. It is an opportunity for you to ask questions, tell us about your child and their routine, as well as time for your child to spend time with our Educators.

2 x 3.5 Hour Orientations

The 3.5 hour orientations are an opporunity for your child to gradually settle into attending Explorers, to ensure they feel comfortable before they commence full day attendances.”

When our Admissions team send you an Offer of Enrolment to start at Explorers, a bond payment is required to secure your enrolment. Your bond is refunded in full when you leave Explorers provided there is no outstanding debt.

The $75 enrolment fee is a once off charge for administration costs and your enrolment pack.

Children need to bring their own bag to the centre each day. Your bag can be kept in your child’s locker. We recommend including the below in your child’s bag:

  • Milk / formula and your bottle. We provide cows milk.
  • Any comfort or security items.
  • Water bottle. – A change of clothes (we love messy play at Explorers!)
  • A hat (you will receive a hat in your enrolment pack) – A jumper or coat for cooler weather”

Waitlist

You can join our centre waitlist here. These waitlists are regularly reviewed and families are contacted once a place becomes available.

The waitlist is regularly reviewed and families are contacted and offers sent as soon as a place becomes available.
There is a guideline set by the Department of Education that must be considered when reviewing the wait list to ensure children are placed as a high priority.

For more information, please contact the Family Support Team on [email protected] or 1300 000 335