Covid-19 Updates

Last Updated: 18th January 2022

Effective from December 31, 2021, revised testing requirements came into effect for non-household education and care settings.

​​​​From Friday 31 December, non-household education contacts who:

  • do not have symptoms are able to attend care. A Rapid Antigen (RA) test is to be taken each day for 5 days following notification of exposure within the centre. These tests can be collected from the testing clinics or purchased from retail outlets.
  • If symptoms present the individual must be tested.
  • If a positive rapid antigen test is received the individual will need to quarantine and wait for clearance from the Department of Health.

A non-household education contact is someone who has had 15 minutes of face-to-face contact with or spent 2 hours in the same indoor space with someone who is infectious with COVID-19.

The below changes to the management of a positive case within our services are as follows:

  • A confirmed COVID-19 case will be required to isolate for 7 days from the day of their test. Confirmed cases will be provided a clearance date by the Department of Health to leave isolation. A negative test is not required to be able to leave isolation on the clearance date.
  • The service will notify individuals that they are a contact of a positive case (non-household education contact) and advise them that there are two options:
    • If symptomatic, they are required to be tested and quarantine until they receive a negative result, or:
    • If non-symptomatic, they may return onsite to care. Rapid Antigen tests daily for 5 days following notification of an exposure is strongly encouraged.
      • If a contact cannot access Rapid Antigen tests, you should monitor for symptoms and seek a PCR test if symptoms emerge.

Any child or staff who return a positive Rapid Antigen test result should immediately quarantine and inform the centre.

Household contacts (people who live in the same household as a person with COVID-19) are still required to quarantine for 7 days. They cannot use Rapid Antigen tests to attend an ECEC service, even if they are asymptomatic.

If your child must isolate because of a positive case of COVID-19 your gap fee may be waived. You will however, need to provide evidence of your household contact testing positive, for your fees to be waived. This is subject to change, and we will keep all families informed of any further amendments.

To protect yourself and our centre community we remind all families and staff of the following:

  • Practice good hygiene such as utilising hand sanitiser available.
  • Maintain physical distancing (1.5m) when practical to do so.
  • Continue classroom door drop off and collection.
  • Wear masks always whilst in the service.
  • Do not enter the centre if you have any symptoms. We are happy to support a safe collection where possible to minimise risk to the children and staff.
  • If you or your family are unwell, please do not attend care.
  • All visitors (including children) must have their temperature screened before entering the classrooms.

As a precautionary measure, we have reinstated our mask requirements within the service. All staff have been asked to wear a face mask whilst at the service. Educators are permitted to lower the mask to support communication with children however for majority of the day our team will wear masks to protect themselves and the wider centre community. Masks are not required when outdoors or when directly communicating with children if necessary.

We will aim to keep all families well informed as more information comes to hand from the State and Federal Government.

Should you have any additional questions, please contact our friendly team on 1300 000 335 or [email protected]

Thank you for your support. Please stay safe.

FAQs

We have detailed several frequently asked questions below:

  • I am not feeling well, can I still drop off my child?

    If you are feeling unwell and showing signs and symptoms of COVID-19 we ask that you do not attend the service.

  • I dropped my child off and tested positive to COVID-19 throughout the day, what do I do?

    Please arrange for immediate collection of your child. Please call ahead and we will organise a contactless collection to ensure the service is not exposed to further risk of infection.

  • Can I send my child to care if or a member of my household has COVID-19?
    No, please do not send your child and follow the isolation guidelines from the Department of Health.
  • When is the centre cleaned?

    The centre is cleaned each night by external commercial cleaners. In addition to this the centre also has a deep clean once a week and our team have a two-hour sanitisation schedule to help reduce the risk of transmission.

  • Will my fees be waived if I am absent due to COVID-19?

    Fees will be waived for families who have a member of their household test positive for COVID-19. A copy of the Department of Health positive case is required for fees to be waived.

  • Communication will be sent daily should there be an update to an exposure date or classroom. The communication will be inclusive of all cases over a seven-day period.

  • We do not share staff across multiple centres throughout an outbreak.

    We would like to thank all families for your continued support throughout this time.

If you are feeling unwell and showing signs and symptoms of COVID-19 we ask that you do not attend the service.

Please arrange for immediate collection of your child. Please call ahead and we will organise a contactless collection to ensure the service is not exposed to further risk of infection.

No, please do not send your child and follow the isolation guidelines from the Department of Health.

The centre is cleaned each night by external commercial cleaners. In addition to this the centre also has a deep clean once a week and our team have a two-hour sanitisation schedule to help reduce the risk of transmission.

Fees will be waived for families who have a member of their household test positive for COVID-19. A copy of the Department of Health positive case is required for fees to be waived.

We have asked all staff to wear a mask whilst at the centre however they’re permitted to lower their mask whilst working directly with children as per Department of Education advice. We encourage our team to wear the mask for the duration of their shift to reduce the risk of transmission.

We recognise that we are sending frequent emails to families regarding COVID-19 exposure. This forms part of our COVID Safe Plan and company values. We believe the small things are huge therefore we believe in being transparent and honest. Our intention is not to increase concern rather awareness for the centre community.

Communication will be sent daily should there be an update to an exposure date or classroom. The communication will be inclusive of all cases over a seven-day period.

We ask all families to mark their child’s absenteeism as soon as possible. This can be done directly in the XAP APP or by emailing the centre leadership team. This helps the centre accommodate leave and manage the daily operations during these difficult times.

Previously we operated solely in a Pod system which reduced the movement of staff. Unfortunately, due to the shortage of staff throughout this outbreak this is always not possible. We limit movement wherever possible to reduce the risk. We maintain a log which outlines team member movement to assist with identifying contacts should there be potential exposure to COVID-19. It is our absolute goal to not have staff move throughout the centre.

We do not share staff across multiple centres throughout an outbreak.

We would like to thank all families for your continued support throughout this time.