COVID-19 FAQs

Last Updated: 9th April 2020

We are doing everything possible to keep the virus out of our centres. While we cannot guarantee your child will not become ill at our centre, we have implemented many additional controls to safeguard our children and team. Some additional infection control protocols include:

  • Temperature checks upon entry
  • Additional sanitisation schedules every two hours from open to close, including and sterilising of resources throughout the day
  • Each educator has their own person sanitisation bottle attached to their apron
  • Additional sanitiser stations throughout each centre
  • Introduced Pod learning – reducing the amount of staff and child cross over across the service
  • Isolation Support package to support families in need
  • Guaranteeing families their spots back after the crisis
  • Additional signs encouraging good hygiene practices at all entry doors
  • Daily management meetings to retain communication and updates
  • Regular team updates
  • Regular family updates
  • Reduced family grouping times and moved to classroom pods
  • Covid-19 DHS training for all staff
  • Gloves available for family use if required
  • Social distancing where possible
  • Restrictions in place for common areas such as the staff room
  • Reduced the use of communal learning spaces such as piazza, dining rooms, etc
  • Ensuring no team members or children enter the service unwell

 

We are continuing to stay vigilant and continue our focus to remain COVID-19 free in our centres.

The government announced that child care will be free for all families from the 6th April up until 28th June 2020. This will be reassessed by the Australian Government and we will keep you updated with changes. To replace the fees normally charged centres will receive a payment to the value of less than 50% of revenue earned in late February.

Yes child care is free commencing 6th April up until 28th June 2020.

The Government has advised centres they are legally allowed to discount the gap fee paid over this period. If we were to discount the gap fee, this would mean a reduction in revenue. To keep our centres open we cannot discount the gap fee for this period. Please contact our Support Service team for further information on 1300 000 335 or email your centre.

Increasing days won’t result in increasing the centre’s revenue. With the new government package our fortnightly relief package payment is now fixed regardless of attendance and bookings.

At this stage families that need extra care may be offered additional casual days. Please email your centre’s email address to request casual days. We will formalise a system to manage families requests for permanent extra days. This will be communicated once finalised.

There will be no childcare fees charged from the 6th April.

We are not asking families to not return to childcare. We are trying to manage the risk of infection balanced with the need for families to work. If you are not working, we ask that you consider keeping your child home to help us manage the risk of infection. We understand there are exceptions. At this stage we ask families for a common-sense approach and we will continually reassess.

This is a decision each family needs to make on their own based on government and Department of Health recommendations.  Our centres we have increased our infection control protocols however we cannot guarantee your child will not become ill at our centre. If we have an increase of families returning or increasing days this will increase the risk again. We ask only essential workers to send their child to the centre.

It is important for children to feel reassured, comfortable and safe. We have some tips on how to talk to children about coronavirus. Tips on speaking with your child

You can always speak to your Centre Director or contact our Support Services team on 1300 000 335 or email your centre directly. We are all here to help our families in any way we can.