COVID-19 FAQs

Last Updated: 29th July 2020

Please see below table to see if you meet the criteria to attend childcare:

 

Household

No Guardian has a Permitted Workers Permit or an Access to Childcare Permit

1 Guardian has a Permitted Workers Permit or an Access to Childcare Permit

2 Guardians have a Permitted Workers Permit or an Access to Childcare Permit

2 Guardian Household

No

No

Yes

1 Guardian Household

No

Yes

Vulnerable Families or Children

Yes

Yes

Yes

Links to approved permit templates can be found here –  Permitted Workers Permit or Access to Childcare.

We ask that you complete this form to upload your permits, our Support Services team will be monitoring submissions.

Yes, we ask that you please provide your work ID. You can take a photo and upload your ID here.

Unfortunately, we require your employer to complete the official government permit template, unless you are a health care or government employee. You will be required to provide the approved template before being able to attend.

Unfortunately, from Friday 7th August we cannot accept your children until we receive the applicable permits from your family.

We will assume that your child will not be attending during Stage 4 restrictions if we have not received applicable permits from your family. There is no requirement to advise us if you will be absent unless you are a Permitted Worker who will not be attending. 

Please see below table to explain Fees & Charges:

 

Family meet criteria to Attend Service

Sending child to service

Fees

No

No

We will waive the gap fee

Yes

Yes

Normal fees apply

Yes

No

We will waive the gap fee if notice is provided and children absent for 1-week blocks 


 

 

 

You will not be charged; we will waive the gap fee for any absence.

Please be aware you will receive a statement with an amount owing from our billing system as this is automated, however we will stop direct debits and will not be taking any payment from families who are not permitted to attend.

You will be charged your normal fees and the billing cycle will continue as normal.

No, we will waive the gap fee. Please notify us via email.

Yesterday the federal government announced an additional 30 days allowable absences in addition to the current 42 days allowable absences.

We need your support to protect the community from further spread. We ask that;

  • If you suspect anyone in your household is deemed a close contact and/or is awaiting test outcomes, please isolate your child and do not bring them until day 11 tests confirm a negative COVID-19 outcome.
  • If you, your child, or a family member develops symptoms of a fever, chills or sweats, cough, sore throat, shortness of breath, runny nose, loss of smell or taste, you should get tested at a coronavirus (COVID-19) testing facility and stay home
  • Families contact their centre immediately if you or a member of your household has tested positive to COVID-19, is classified a close contact of a confirmed COVID-19 case and/or is awaiting a COVID-19 test result

 

The Child Care Subsidy activity test requirements have been eased for 12 weeks from 13 July 2020 to 4 October 2020 for families impacted by COVID-19. During this period, impacted families may be eligible to access up to 100 hours per fortnight of subsidised care.

We recommend families log into their MyGov account and update their activity details to ensure you are accessing the full subsidy you may be eligible for. 

Families experiencing temporary financial hardship (such as a loss of income for those in self-isolation) may be eligible for support through the Additional Child Care Subsidy (ACCS). 

The announcement of the 7th July 2020 allows services in Stage 3 restrictions to waive CCS gap fees if they choose. Gap fees are permitted to be waived for absences related to Covid-19, for example, Self-Isolating.

If your child is absent from Explorers for any Covid-19 related reason during the lockdown period, and you are eligible for a child care subsidy, your gap payment may be waived.

This is great news for families as you can keep your place at your Explorers centre without worrying about out of pocket costs.

If your child is not eligible for a child care subsidy, Explorers is offering a 50% discount off the full fee for Covid-19 related absences to support those families.

Whilst this is only until the end of Stage 3 restrictions, Explorers will continue to review fee options that will best support our families during this time.

As an essential service, Explorers Early learning will continue to operate throughout the lockdown. All of our centres will remain open for our families who require care.

Should you choose to self-isolate, you have the option to not attend childcare. 

Please speak to your centre director or our friendly admin team should you wish to book in extra days, change days or choose to self-isolate.

We want to reassure our families that we are going above and beyond government health implementations and best practice to maintain strict cleaning and hygiene procedures.

Explorers Early Learning cleans with SIQURA hospital grade surface disinfectant that kills 99.999% of bacteria, certified and proven to kill human coronavirus and COVID-19 and all other common viruses and bacteria, keeping surfaces safe for 24 hours.

We’d like to assure our families that we are doing everything possible to keep the virus out of our centres. We have implemented many additional measures for safeguarding our children.

Yes, if there is availability to suit your requirements you can increase your days. Please email [email protected] if you would like to increase your days.

This is a decision each family needs to make. In our centres we have increased our infection control protocols however we cannot guarantee your child will not become ill at our centre.

We are doing everything possible to keep the virus out of our centres. While we cannot guarantee your child will not become ill at our centre, we have implemented many additional controls to safeguard our children and team. Some additional infection control protocols include:

  • Temperature checks upon entry.
  • Additional sanitisation schedules every two hours from open to close, including and sterilising of resources throughout the day.
  • Each educator has their own person sanitisation bottle attached to their apron
  • Additional sanitiser stations throughout each centre
  • Isolation Support package to support families in need
  • Guaranteeing families their spots back after the crisis
  • Additional signs encouraging good hygiene practices at all entry doors
  • Daily management meetings to retain communication and updates
  • Regular team updates
  • Regular family updates
  • Covid-19 DHS training for all staff
  • Gloves available for family use if required
  • Social distancing where possible
  • Restrictions in place for common areas such as the staff room
  • Reduced the use of communal learning spaces such as piazza, dining rooms, etc
  • Ensuring no team members or children enter the service unwell

 

We are continuing to stay vigilant and continue our focus to remain COVID-19 free in our centres.

It is important for children to feel reassured, comfortable and safe. We have some tips on how to talk to children about coronavirus. Tips on speaking with your child

You can always speak to your Centre Director or contact our Support Services team on 1300 000 335 or email your centre directly. We are all here to help our families in any way we can.